They have an awesome customer portal that we can log into at any time to request support. It is fast and very user-friendly. Once a support ticket is submitted, someone from Accelera contacts you immediately to let you know they are working on your request. They can log in remotely to any of our workstations and/or network servers to fix problems, add software, and set up new users. Usually within minutes.I would absolutely recommend them to anyone that is looking for a company to handle all of their IT needs. They are very good.